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Customer Support Services

Verve’s interaction facility is one of the best in the world. Operating from Pune is one of the best resource pools in India. There are several other advantages which are very unique to Pune.

Verve has not lost a client since inception and have been continuously improving service quality. The same is achieved by a combination of best of work force and technology. Numerous internal standards continuously help us improve our processes which in turn enhances customer benefits.

Through this we have been making our customers stronger in their core areas and help them carry move ahead with,

  • Customer Acquisition
  • Customer Care
  • Customer Growth

Adding customer to your base might be easier than retaining them. While your Core expertise could be in continuously adding more customers to your base, while at the back end we will continuously support you with customer phone based customer support services.

Advantage Verve

  • We cater to our customers 24 hours a day all 365 days with two back up centers in different cities.
  • Every single employee inducted is sent through structure training programs which include domain and communication skills.
  • Very strong business continuity plan in place. Major disaster cannot keep us away from support your customers for more than 8 hours.
  • IVR/ Voice Platform: Verve offers the latest voice technologies and application tools - a powerful Interactive Voice Response (IVR) and voice management system. IVR solution provides reliable, 24X7 services. Consistent and accurate response helps increase customer satisfaction and lower call handle time. Verve Voice Management System provides intelligent routing and empowers an agent with multiple action capabilities. Verve IVR and Voice management platform enables you to deliver superior customer service and build customer loyalty.
Industry

Industries that we Serve

  • Bank and finance industry
  • Travel industry
  • Insurance industry
  • Rebate Management industry
  • Healthcare industry
  • Communications
  • Logistics
 

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