Healthcare Services

Industries that we Serve

• Healthcare provider
• Medical Clinical industries
• Preferred provider organizations
• Health Maintenance Organizations
• Managed Care Organizations
• Health Care Forms Processing industries

Medical Transcription

Our transcription unit works round the clock all 365 days!

We are HIPAA compliant and currently have a scalable capacity of 1100 hours each day. Our transcribes work all 24 hours a day in three different shifts or shift timings which are suitable to clients. We are data security standard implemented.

Our team has a wide range of expertise in:

Operative Reports	SOAP Notes	Chart Notes
Discharge Summaries	Referral Letters	Psychiatric Reports
Consultations	Transfer Summary	Office Visit Summary
Emergency Reports	History & Physical	Follow Up Note

Our Medical Specialties:

Allergy/Immunology	Gastroenterology	Osteopathy
Arthritis/Rheumatology	Hematology	Pediatric
Cardiology	Infectious Disease	Podiatry
Cardiovascular	Internal Medicine	Psychiatry
Dermatology	Neonatology	Psychology
Endocrinology	Neurology	Radiology
Emergency Medicine	OB/GYN	Surgery
ENT	Oncology	Follow Up Note
Family Med / Primary Care	Orthopedics
Genetics	Maxillofacial

Above is a partial list of our Medical Specialties.

Please provide us with detailed information, so that we can offer you a customized quote for your transcription services.

Medical Billing

If,

• Denials are increasing your operational costs due to rework
• Re-imbursements are lesser than expectation

You are likely to spend more time on administrative and office work than concentrating in your core business. Our comprehensive billing service will let you do your work fully in addition to providing you with 24 x 7 accessibility for queries.

Our SMEs have more than 10 years of experience with most of the key insurance payors. Key benefits are,

• Improved collections
• Accelerated payments
• 24/7 accessibility to your data
• Transparency throughout the revenue cycle
• Full financial and practice management reporting

Our end-to-end solution, includes,

• Pre-certification and insurance verification
• Patient demographic entry (verification wherever required by tele-calling)
• CPT and ICD-9 coding
• Charge entry
• Claims submission
• Payment posting
• Account receivables follow-up
• Denial management

Key features include,

• Full charge entry and payment posting
• Day submission and follow-up
• Primary, secondary and tertiary payer billing
• Patient billing and call answering
• Integrated online scheduling
• Real time financial reporting
• Integration with third party software
• Real-time claims adjudication

Verve provides reports on the go. In addition to standard reports delivered to your mobile and email, we can also provide numerous other reports on your requirements just suitable for you.

Medical Coding

Every single decision making member in the coding team at Verve has more than 10 years of coding experience. They have mastered the art of coding and have been continuously updating themselves with highly relevant resources provided by the company.

We have a full time training department which continuously provides training to coders to impart knowledge. Our coding expertise is on the following standards:

CPT and HCPCS (Level I and II) Coding

ICD-9-CM Coding

Team at Verve has expertise in following areas but not limited to the list below:

• Internal medicine
• Chiropractic
• Physical therapy
• Gastroenterology
• Pediatrics
• Urgent care
• Emergency room
• Rheumatology
• Endocrinology
• Radiology
• Psychiatry
• Cardiology
• Pediatric neurology
• Pediatric nephrology
• Orthopedic

Medical Claims Processing

We are a HIPAA complaint claims processing and submission company and have compatibility with almost any kind of billing software. Our applications run on a custom built middle ware which synchronizes with any kind of billing software you may be using with few hours of customization for once.

Outsourcing claims means more time for you to spend on your core activity. Needless to say numerous hassles in submitting claim and getting reimbursement of your expectation. Although we do not promise sky but certainly can improve your re-imbursement to an extent of 5 % to 10 %.

Our processing team will totally take control of your claims processing requirement and manage them right from patient demographic entry/verification, adjudication, preparation of explanation of benefits and submit the claim to the insurance company.

We further follow up and submit any additional data required while continuously updating the claim status which can be checked by a click of a button. Our support centers are accessible 24 x 7.

Medical Accounts Receivable

Accounts receivable management has always been a challenge with technological advancements making your claim paid more difficult and reducing time to complete a claim submission until receive final status. Time limit of 6 months has already been reduced to 120 days for re-submitting a claim.

Our dedicated resource will however manage all these for you which is managed by the best of skills in the industry while strictly adhering to HIPAA standards.

Claim denials or payment far less than expectation could be caused by several reasons including,

• Improper diagnoses and modifiers
• Incorrect patient demographic information
• Incorrect doctor’s information
• Error in amount fields
• Diagnoses does not match with medication
• Incorrect CPT procedure
• Incorrect UPIN

These are just a few to quote. When we submit a claim these obvious and critical errors are controlled and checked using several proven process methods.

• We maintain a master database after a first time entry to reduce errors introduced while capturing information from a scanned form
• We continuously monitor provider remittance advises to evaluate and improvise newer claims thus enhancing results consistently.
• Internal quality control department runs numerous applications including that of monitoring agent’s performance at every single level.

Revenue Cycle Management & Improvement

Verve has the complete domain expertise and infrastructure to manage your revenue cycle management. Our team has several years of experience with major providers and payers. With our combination of expertise we can manage your complete revenue cycle and improve. Even a 5 % improvement will make a huge difference and we believe in continuous improvement.

PATIENT PRE-VISIT	PATIENT VISIT	PATIENT POST-VISIT
Admission – administration	Clinical document management	Medical billing
Scheduling	Charge capture	Claims review
Insurance verification	Coding	Collection follow-up
Eligibility verification		Denial management
Clinical documentation		Data warehousing

With the every changing standards and increasing number of self paying patients it becomes necessary to have billing area a focus area. We being a specialized organization have total focus on billing as this being our core area.